With various professional design adventures such as IBM Cloud, RapidDeploy, Pathrise, and Virtuix, I have a knack for nudging people to share their earnest thoughts. Through the power and process of design, their aspirations become awe-inspiring experiences topped with more trustworthy, enduring outcomes for business-to-customer relations.
I intentionally stay engaged with people by preparing experiences for them such as:
- WIP livestreaming ambitions to chat and work with other professionals via YouTube
- Logistics Manager of the Exhibit Hall @ Dream Con, a blerd event that garners 22K+ attendees!
- Career Coach @ CareerCoach.Design where designers seek ways to level up their career paths
911 supervisors need a clear view of their PSAP's performance data so that their analysis can inform future budgeting, equipment, and staffing needs. How can simple visual updates clarity Eclipse's purpose for better government funding of PSAPs (call centers or dispatch centers that handles emergency calls and coordinates emergency responses)?
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Existing dispatchers were struggling to use RapidDeploy’s CAD platform Nimbus to deploy available response units in a swiftly effective manner. How can a redesign of the information overload help dispatchers identify accurate incident and unit information in a more cohesive manner?
The relatively small support teams are expected to address the needs of thousands and potentially millions of cloud customers. Meanwhile, users are left hanging for resolution. What are quick wins to improve IBM Cloud Support's usability?
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How might a new search experience better support customers searching on the IBM Cloud platform so that we regain their trust and continuously build a better search output over time?
In-app Docs searches doubled on average from 8,000 to 16,000 weekly with a total of over 1 million searches in 2019.
Inconsistent styling and outdated files impede user trust of digesting information. How might we improve consistency across visual styling, ease the creation process, and elevate user trust of documentation information?
Read moreDiscover and Understand as-is scenarios and assumptions 🕵🏻
Research and Analyze relationships and problems 🧐
Brainstorm and Ideate ideas, MVPs, and big sky concepts 💡
Connect and Collaborate on prioritization and feasibility 🤝
Test and Iterate by listening, reflecting, and refining 🧪
Handoff and QA by syncing with dev and submitting design bugs 👾
Launch and Celebrate! Be sure to rest and rejuvenate! 🎉
Repeat and Elevate after observing product performance and feedback 🔁
It's even harder without design. Let's make together.
